DELIVERY INFORMATION. DELIVERY INFORMATION.

Universal Works ships across the UK and internationally, delivering to the vast majority of countries. All orders are sent using a tracked service via the Royal Mail, DPD, UPS or FedEx dependent upon your location.

Although we endeavour to ship all orders placed before 11am, Monday - Friday on the same day, (provided there are no problems with checkout and the stock is available), during peak periods such as Sale there may be a slight delay in shipping your order.

We appreciate your patience and will e-mail your shipping notifications and tracking as soon as your order has been shipped.

Working days are Monday - Friday, with the exception of British Bank Holidays. Orders are not shipped at weekends.

Please be aware, that orders placed after 11am will likely be shipped the next working day.

Please contact us at web@universalworks.co.uk or via live chat or by phone, if you have any questions or queries regarding delivery.

LAST ORDER DATES FOR CHRISTMAS.

UK & Ireland:

To ensure delivery for Christmas we recommend placing your orders before 11am on Friday, December 20th. Any 'Standard Shipping' orders placed after this time are not guaranteed for Christmas delivery.
For orders placed after this time, including Express, though we will do our upmost, we cannot unfortunately guarantee pre Christmas delivery.

International:

To ensure delivery for Christmas we recommend placing orders before 11am on Monday, December 16th. For orders placed after this time, including Express, though we will do our upmost, we cannot, unfortunately guarantee pre Christmas delivery.

DELIVERY WITHIN THE UK.

FREE STANDARD SHIPPING ON UK ORDERS OVER £50.

• UK STANDARD SHIPPING - 2-3 WORKING DAYS FROM DESPATCH - £3.95.

• UK EXPRESS DELIVERY - 1-2 WORKING DAYS FROM DESPATCH - £10.

Christmas Delivery: In order to receive your order before Christmas using our 'Standard Shipping' service orders must be placed by 11am on Friday December 20th. Any 'Standard Shipping' orders placed after this time are not guaranteed in time for Christmas delivery.

Orders under 2kg are despatched on a Royal Mail Tracked 48 service. The Royal Mail advises of delivery within 2 working days but please note this is not guaranteed. Larger orders (weighing +2kg) will be sent via courier, typically DPD.

To receive your order before Christmas using our 'Standard Shipping' service order by 11am on 20th December 2024. Any 'Standard Shipping' orders placed after this time are not guaranteed in time for Christmas delivery.

Orders placed on Fridays after 11am will typically be sent on the following Monday.

Please be aware that if purchasing multiple items, your order may be fulfilled from both our warehouse and physical stores. This means that you may receive more than one delivery per order.

Harper - Try Before You Buy.

£10 FLAT FEE, ALL ORDERS.

Orders will be despatched on an Express Service to Harper who will then deliver to your address at the scheduled appointment time.

The Try Before You Buy service is only available within Greater London postcodes.

If your postcode is not valid you will be advised at checkout.

DELIVERY TO IRELAND.

FREE SHIPPING ON ORDERS TO THE EU OVER €100.

• STANDARD SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 3-5 WORKING DAYS FROM DESPATCH - €10.

• EXPRESS SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 2-3 WORKING DAYS FROM DESPATCH - €25.

Orders are typically shipped via DPD but on occasion we may have to use an alternative carrier.

DDP means Delivery Duties Paid. This means that the final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150. You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.

If you are within the EU, then your order will be shipped on a DDP basis (Delivery Duties Paid). The final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150.  You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.

DELIVERY WITHIN THE EU.

FREE SHIPPING ON ORDERS TO THE EU OVER €200.

• STANDARD SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 3-5 WORKING DAYS FROM DESPATCH - €10.

• EXPRESS SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 2-3 WORKING DAYS FROM DESPATCH - €25.

Orders are typically shipped via DPD. On occasion we may have to use an alternative carrier or for some addresses, DPD will hand off delivery to a local fulfilment service, typically the national postal service.

Austria, Belgium, Cyprus, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain.

We have a separate rate for EU countries that do not use the Euro below.

DDP means Delivery Duties Paid. This means that the final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150. You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.

If you are within the EU, then your order will be shipped on a DDP basis (Delivery Duties Paid). The final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150. You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.

DELIVERY WITHIN THE EU.

Countries without the €.

FREE SHIPPING ON ORDERS TO EU (WITHOUT EURO CURRENCY) OVER £200.

• STANDARD SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 3-5 WORKING DAYS FROM DESPATCH - £15.

• EXPRESS SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 2-3 WORKING DAYS FROM DESPATCH - £25. 

Please be aware that at the checkout you will pay for your order using your local currency.

Orders are typically shipped via DPD. On occasion we may have to use an alternative carrier or for some addresses, DPD will hand off delivery to a local fulfilment service, typically the national postal service.

Bulgaria, Czechia, Denmark, Hungary, Poland, Romania, Sweden. 

We have a separate rate for EU countries above.

At the checkout, you will pay for your order using your local currency.

DDP means Delivery Duties Paid. This means that the final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150. You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.

If you are within the EU, then your order will be shipped on a DDP basis (Delivery Duties Paid). The final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150. You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.

DELIVERY TO THE USA.

FREE SHIPPING ON ORDERS TO THE US OVER $ 300 USD.

• US STANDARD SHIPPING - 5-7 WORKING DAYS FROM DESPATCH - $20.

• EXPRESS SHIPPING - 2-3 WORKING DAYS FROM DESPATCH - $45.

Orders are typically shipped via UPS but on occasion we may have to use another carrier.

Please be aware that orders over $800 excluding shipping are subject to import taxes. We advise familiarising yourself with US tax law if your order is above this value.

DELIVERY TO CANADA.

FREE SHIPPING ON ORDERS TO CANADA OVER $ 400 CAD.

• CANADIAN STANDARD SHIPPING - 5-7 WORKING DAYS FROM DESPATCH - $35

• EXPRESS SHIPPING - 2-3 WORKING DAYS FROM DESPATCH - $45

Orders are typically shipped via UPS but on occasion we may have to use another carrier.

Please be aware that you will be liable to pay any import duty that is levied against your order upon receiving the goods to your shipping destination. The duty and/or import tax is charged to you by your government. The price you will pay at checkout is not inclusive of any tax/import duty.

DELIVERY TO AUSTRALIA.

FREE SHIPPING ON ORDERS TO AUSTRALIA OVER $450 AUD.

• STANDARD SHIPPING - 7-10 WORKING DAYS FROM DISPATCH - $30

Orders are typically shipped via UPS but on occasion we may have to use another carrier.

Please be aware that you will be liable to pay any import duty that is levied against your order upon receiving the goods to your shipping destination. The duty and/or import tax is charged to you by your government. The price you will pay at checkout is not inclusive of any tax/import duty.

DELIVERY TO THE REST OF THE WORLD.

FREE SHIPPING ON ORDERS TO THE REST OF THE WORLD OVER £350.

• COURIER SERVICE - 5-7 WORKING DAYS FROM DESPATCH: £25.

Orders are typically shipped via UPS or DPD. On occasion we may have to use an alternative carrier or for some addresses, our primary courier will hand off delivery to a local fulfilment service, typically the national postal service.

Please be aware that you will be liable to pay any import duty that is levied against your order upon receiving the goods to your shipping destination. The duty and/or import tax is charged to you by your government. The price you will pay at checkout is not inclusive of any tax/import duty.

Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Fiji, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Haiti, Vatican City, Honduras, Hong Kong SAR, Iceland, India (36 of 37 states), Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao SAR, North Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Philippines, Pitcairn Islands, Qatar, Cameroon, Réunion, Rwanda, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, Sri Lanka, St. Vincent & Grenadines, Sudan, Svalbard & Jan Mayen, Eswatini, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States, U.S. Outlying Islands, Ukraine, Uzbekistan, Vanuatu, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Kosovo, Paraguay, Peru, South Sudan, Suriname, Uruguay, Venezuela, South Korea.

Please be aware that unfortunately, we are at present unable to send parcels to Russia as per our couriers' updates. Sorry for any inconvenience caused to our customers.

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