No you can check out as a guest. However creating an account will speed up the process on subsequent visits if you log into your account before placing another order.

No, we will only send you marketing information if you choose to subscribe to our newsletter.

Please click the link underneath where you sign in and we will send you a new password.

Please contact our customer service team at web@universalworks.co.uk and they can help you.

You can pay by debit or credit card, Amex, ApplePay, Shop Pay or by Paypal. U.K. customers can also pay by Klarna. The Klarna option is not available to overseas customers at this time.

You can buy a digital gift card here.They can be used on our website or in our retail stores. Please bear in mind that giftcards are only available to UK customers at present.

There is a box at the checkout which says “gift card”. Enter the code in that box.

If your payment has been declined, we recommend contacting your bank or card issuer for further information.

Yes as long as your order has not been despatched. Please contact our customer service team at web@universalworks.co.uk. Or call us on 0115 9249363.

Yes as long as your order has not been despatched. Please contact our customer service team at web@universalworks.co.uk. Or call us on 0115 9249363.

Wherever possible we will try to help as long as the order has not been despatched. Please contact our CS team with your request. Please note we cannot amend overseas orders due to currency fluctuations so you would need to cancel the order and place a new order.

Yes as long as your order has not been despatched. Please contact our customer service team at web@universalworks.co.uk. Or call us on 0115 9249363.

You will receive an email with tracking details once your order is shipped.

You can see a list of countries we deliver to on our shipping page here Delivery & Shipping Info.

You can find out about delivery charges on our shipping info page here Delivery & Shipping Info.

Yes, orders sent to countries outside of the EU and UK will not be charged the U.K. sales tax. However you may face local taxes and import charges levied by local customs. We would advise checking locally to find out what potential charges you may face.

No, all local taxes and duties that are applicable are calculated and shown at checkout and then the order is sent using a DDP service which means there are no extra charges once the order arrives in the EU.

Orders with a value of under $800 will not attract any charges from the U.S. customs. Orders with a value over $800 will attract customs charges so we would advise placing 2 orders of a lower value rather than one of over $800.

You can find all the instructions regarding returns on our website here: Returns.

Yes, you can return an online order to any of our stores. This does not include our partnership stores in Berlin and Birmingham or any pop up store.

No, any item bought from a stockist must be returned to the stockist it was purchased from.

Your refund will be processed usually on the day the return arrives and you should get an email notification within 24 hours. The funds can take between 3 and 10 days to appear in your account.

If you choose to return your full order, your outbound shipping will be refunded with your order, please note however, orders that were shipped on an express shipping basis or with any other upgrades (eg Kvatt) will only be refunded at the standard shipping rate.’

Yes please request the exchange you would like in the returns portal and we will do our best to fulfil that request. We will notify you when the exchange is being sent. Please note this service will be suspended during sale periods when we would ask you to place a new order and return the item you have for a refund.

If your order has not arrived in the expected time-frame and the tracking information is not explaining why there is a delay please contact our customer service team at web@universalworks.co.uk and they will do their best to help you resolve the problem as quickly as possible.

We are sorry there is a problem with your order. Please contact our customer service team at web@universalworks.co.uk and they will do their best to resolve the problem as quickly as possible.

You can find a list of all official UW stockists on the website here.

Please send an email to web@universalworks.co.uk and our customer service team can help you with this question.

There is an option on each product page to see store availability. Just highlight the size you are looking for and click on “store availability.”

If it is not visible on the website it is unlikely but please email web@universalworks.co.uk and our customer service team can advise you.

We only have sizes which are available on the website. That includes all the stock held in our stores.

Our product pages show availability by style and size in all of our retail stores; you can order this stock by checking out as you normally would (if your size is available). If your size is unavailable and you would like to know if the item you would like is available elsewhere, please email web@universalworks.co.uk and our customer service team can advise you of availability at independent stockists.

The best advice we can give is for you to measure a similar item you have and compare those measurements with the guideline measurements on the website. If you are still unsure please contact our customer service team at web@universalworks.co.uk or ask us on live chat.

As our pants typically have a deeper rise than most standard chinos and jeans we feel the inside leg measurement makes the pants seem shorter in length than they are. We would advise comparing the outside leg measurement of a pair of pants you have with the guideline measurements on the website.

We do our utmost to portray each colour as accurately as possible but due to the many different screen types and settings it is difficult to ensure you are seeing colour in its true light. If you are unsure please email web@universalworks.co.uk and we will try and help.

Please email web@universalworks.co.uk with as much detail as possible and we will try to help.

Please email web@universalworks.co.uk with as much detail as possible and we will try to help.

At the bottom of each newsletter you will find an unsubscribe link. Please click on that and follow the instructions.

You can subscribe to our newsletter if you go to the front page of our website and scroll down to the bottom where you will find a link to sign up.