Delivery & Shipping Info.

Universal Works ships internationally, and ships to the vast majority of countries. All of our orders are sent using a tracked delivery service with a number of different couriers.

Although we endeavour to ship all orders placed before 2 pm - Monday - Friday on the same day, (provided there are no problems with checkout and the stock is available), during peak periods such as Sale there may be a slight delay in shipping your order.

We appreciate your patience and will e-mail your shipping notifications and tracking as soon as your order has been shipped.

Working days are Monday - Friday, with the exception of British Bank Holidays. Orders are not shipped at weekends.

Please be aware, that orders placed after 3 pm will likely be shipped the next working day.

During peak periods such as Sale, there may be a slight delay in shipping your goods, we will update you if that is the case.

Please contact us at web@universalworks.co.uk or via live chat or by phone, if you have any questions or queries regarding delivery.

Universal Works ships internationally, and ships to the vast majority of countries. All of our orders are sent using a tracked delivery service with a number of different couriers.

Although we endeavour to ship all orders placed before 2 pm - Monday - Friday on the same day, (provided there are no problems with checkout and the stock is available), during peak periods such as Sale there may be a slight delay in shipping your order.

We appreciate your patience and will e-mail your shipping notifications and tracking as soon as your order has been shipped.

Working days are Monday - Friday, with the exception of British Bank Holidays. Orders are not shipped at weekends.

Please be aware, that orders placed after 3 pm will likely be shipped the next working day.

During peak periods such as Sale, there may be a slight delay in shipping your goods, we will update you if that is the case.

Please contact us at web@universalworks.co.uk or via live chat or by phone, if you have any questions or queries regarding delivery.

UK DELIVERY.

What shipping rates do you offer?

 FREE STANDARD SHIPPING ON UK ORDERS OVER £50.

 

• UK STANDARD SHIPPING - 2-3 WORKING DAYS FROM DESPATCH - £3.95.
• EXPRESS SHIPPING - 1-2 WORKING DAYS FROM DISPATCH - £10.

 


KVATT RE-USABLE PACKAGING - £3.00 PER BAG + APPLICABLE SHIPPING, AVAILABLE AT CHECKOUT. MORE INFORMATION HERE.

 FREE SHIPPING ON UK ORDERS OVER £50.


• UK STANDARD SHIPPING - 2-3 WORKING DAYS FROM DESPATCH - £3.95.
• EXPRESS SHIPPING - 1-2 WORKING DAYS FROM DISPATCH - £10.
• KVATT RE-USABLE PACKAGING - £2.00 PER BAG + APPLICABLE SHIPPING, AVAILABLE AT CHECKOUT. MORE INFORMATION HERE.
• KVATT RE-USABLE PACKAGING & EXPRESS SHIPPING -

How is my order shipped using 'Standard Shipping'?

Orders will be despatched by Royal Mail Tracked 48, unless it is a large order weighing more than 2kg which will be sent via a courier service. The Royal Mail 48 service indicates delivery within 2 working days but please note this is not guaranteed.

Orders will be despatched by Royal Mail Tracked 48, unless it is a large order weighing more than 2kg which will be sent via a courier service. The Royal Mail 48 service indicates delivery within 2 working days but please note this is not guaranteed.

How is my order shipped using 'Express Shipping?'

 

All Express Shipping orders are sent via courier service. Please be aware that all orders with 'Express Shipping' that are despatched on Fridays should be delivered on the following Monday.

 

All Express Shipping orders are sent via courier service. Please be aware that all orders with 'Express Shipping' that are despatched on Fridays should be delivered on the following Monday.

Order cut-offs.

Although we endeavour to ship all orders placed before 2 pm - Monday - Friday on the same day, (provided there are no problems with checkout and the stock is available), during peak periods such as Sale there may be a slight delay in shipping your order.

If you have placed an order using our 'Express Shipping' service, then please be aware that the cut-off for same-day dispatch is 11am. Any orders placed after this time will be shipped the following day.

Orders placed on Fridays after 12 pm will be sent on the following Monday.

Orders placed on Fridays after 12 pm will be sent on the following Monday.

Any other info?

Please be aware that if purchasing multiple items, your order may be fulfilled from both our warehouse and physical stores. This means that you may receive more than one delivery per order.
Please be aware that if purchasing multiple items, your order may be fulfilled from both our warehouse and physical stores. This means that you may receive more than one delivery per order.

EU DELIVERY.

What shipping rates do you offer?

FREE SHIPPING ON ORDERS TO THE EU OVER €200.

 

• STANDARD SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 3-5 WORKING DAYS FROM DESPATCH - €10.
• EXPRESS SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 2-3 WORKING DAYS FROM DESPATCH - €25.

FREE SHIPPING ON ORDERS TO THE EU OVER €200.

 

• STANDARD SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 3-5 WORKING DAYS FROM DESPATCH - €10.
• EXPRESS SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 2-3 WORKING DAYS FROM DESPATCH - €25.

What countries do these rates apply to?

Austria, Belgium, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain.
 
We have a separate rate for EU countries that do not use the Euro below.
Austria, Belgium, Cyprus, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain.
 
We have a separate rate for EU countries that do not use the Euro below.

What does 'DDP' mean?

DDP means Delivery Duties Paid. This means that the final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150.  You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.
DDP means Delivery Duties Paid. This means that the final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150.  You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.

Will I have to pay any additional duty/import tax

If you are within the EU, then your order will be shipped on a DDP basis (Delivery Duties Paid). The final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150.  You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.
If you are within the EU, then your order will be shipped on a DDP basis (Delivery Duties Paid). The final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150.  You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.

EU DELIVERY - TO COUNTRIES WITHOUT THE EURO CURRENCY.

What shipping rates do you offer?

FREE SHIPPING ON ORDERS TO EU (WITHOUT EURO CURRENCY) OVER £200.

 

• STANDARD SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 3-5 WORKING DAYS FROM DESPATCH - £15.
• EXPRESS SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 2-3 WORKING DAYS FROM DESPATCH - £25.

 

Please be aware that at the checkout you will pay for your order using your local currency.

FREE SHIPPING ON ORDERS TO EU (WITHOUT EURO CURRENCY) OVER £200.

 

• STANDARD SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 3-5 WORKING DAYS FROM DESPATCH - £15.
• EXPRESS SHIPPING - DDP SERVICE (IMPORT TARIFFS & DUTIES PAID) - 2-3 WORKING DAYS FROM DESPATCH - £25.

 

Please be aware that at the checkout you will pay for your order using your local currency.

What countries do these rates apply to?

Bulgaria, Czechia, Denmark, Hungary, Poland, Romania, Sweden.

 

We have a separate rate for EU countries above.

Bulgaria, Czechia, Denmark, Hungary, Poland, Romania, Sweden.

 

We have a separate rate for EU countries above.

Why is there a separate rate?

At the checkout, you will pay for your order using your local currency.
At the checkout, you will pay for your order using your local currency.

What does 'DDP' mean?

DDP means Delivery Duties Paid. This means that the final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150.  You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.
DDP means Delivery Duties Paid. This means that the final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150.  You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.

Will I have to pay any additional duty/import tax?

If you are within the EU, then your order will be shipped on a DDP basis (Delivery Duties Paid). The final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150.  You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.
If you are within the EU, then your order will be shipped on a DDP basis (Delivery Duties Paid). The final price shown at checkout will reflect your country's tax rate and any duty applicable. Duty is applied on orders over €150.  You should not be liable for any other duties or taxes upon delivery. Your order will be delivered to your requested address with no additional payments required.

USA DELIVERY.

What shipping rates do you offer?

FREE SHIPPING ON ORDERS TO THE US OVER $ 300 USD.

 

• US STANDARD SHIPPING - 5-7 WORKING DAYS FROM DESPATCH - $20.
• EXPRESS SHIPPING - 2-3 WORKING DAYS FROM DESPATCH - $30.

FREE SHIPPING ON ORDERS TO THE US OVER $ 300 USD.

 

• US STANDARD SHIPPING - 5-7 WORKING DAYS FROM DESPATCH - $20.
• EXPRESS SHIPPING - 2-3 WORKING DAYS FROM DESPATCH - $30.

Will I have to pay any additional duty/import tax?

 

Please be aware that orders over $800 excluding shipping are subject to import taxes. We advise familiarising yourself with US tax law if your order is above this value.

 

Please be aware that orders over $800 excluding shipping are subject to import taxes. We advise familiarising yourself with US tax law if your order is above this value.

CANADIAN DELIVERY.

What shipping rates do you offer?

FREE SHIPPING ON ORDERS TO CANADA OVER $ 400 CAD.

 

• CANADIAN STANDARD SHIPPING - 5-7 WORKING DAYS FROM DESPATCH - $35
• EXPRESS SHIPPING - 2-3 WORKING DAYS FROM DESPATCH - $45

FREE SHIPPING ON ORDERS TO CANADA OVER $ 400 CAD.

 

• CANADIAN STANDARD SHIPPING - 5-7 WORKING DAYS FROM DESPATCH - $35
• EXPRESS SHIPPING - 2-3 WORKING DAYS FROM DESPATCH - $45

Will I have to pay any additional duty/import tax?

Please be aware that you will be liable to pay any import duty that is levied against your order upon receiving the goods to your shipping destination. The duty and/or import tax is charged to you by your government. The price you will pay at checkout is not inclusive of any tax/import duty.
Please be aware that you will be liable to pay any import duty that is levied against your order upon receiving the goods to your shipping destination. The duty and/or import tax is charged to you by your government. The price you will pay at checkout is not inclusive of any tax/import duty.

REST OF THE WORLD DELIVERY.

What shipping rates do you offer?

FREE SHIPPING ON ORDERS TO THE REST OF THE WORLD OVER £350.
 
• COURIER SERVICE - 5-7 WORKING DAYS FROM DESPATCH: £25.
FREE SHIPPING ON ORDERS TO THE REST OF THE WORLD OVER £350.
 
• COURIER SERVICE - 5-7 WORKING DAYS FROM DESPATCH: £25.

Will I have to pay any additional duty/import tax?

Please be aware that you will be liable to pay any import duty that is levied against your order upon receiving the goods to your shipping destination. The duty and/or import tax is charged to you by your government. The price you will pay at checkout is not inclusive of any tax/import duty.
Please be aware that you will be liable to pay any import duty that is levied against your order upon receiving the goods to your shipping destination. The duty and/or import tax is charged to you by your government. The price you will pay at checkout is not inclusive of any tax/import duty.

Which countries are covered by 'Rest of the World' delivery? 

Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Fiji, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Haiti, Vatican City, Honduras, Hong Kong SAR, Iceland, India (36 of 37 states), Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao SAR, North Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Philippines, Pitcairn Islands, Qatar, Cameroon, Réunion, Rwanda, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, Sri Lanka, St. Vincent & Grenadines, Sudan, Svalbard & Jan Mayen, Eswatini, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States, U.S. Outlying Islands, Uzbekistan, Vanuatu, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Kosovo, Paraguay, Peru, South Sudan, Suriname, Uruguay, Venezuela, South Korea.
Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Fiji, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Haiti, Vatican City, Honduras, Hong Kong SAR, Iceland, India (36 of 37 states), Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao SAR, North Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Philippines, Pitcairn Islands, Qatar, Cameroon, Réunion, Rwanda, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, Sri Lanka, St. Vincent & Grenadines, Sudan, Svalbard & Jan Mayen, Eswatini, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, United States, U.S. Outlying Islands, Uzbekistan, Vanuatu, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Kosovo, Paraguay, Peru, South Sudan, Suriname, Uruguay, Venezuela, South Korea.

Are there any exclusions?

Please be aware that due to the current evolving situation in Ukraine, unfortunately, we are at present unable to send parcels to either Ukraine or Russia as per our couriers' updates. Sorry for any inconvenience caused to our customers.
Please be aware that due to the current evolving situation in Ukraine, unfortunately, we are at present unable to send parcels to either Ukraine or Russia as per our couriers' updates. Sorry for any inconvenience caused to our customers.