Help

Customer Service

If you have any questions, concerns or comments please feel free to
contact us by the following methods:

E-mail: web@universalworks.co.uk
Tel: +44(0)1159249363

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Payment

Our website uses Shopify Payments to take card payments and the following cards are accepted: Visa, MasterCard, and American Express debit and credit cards.

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Delivery

Orders placed before 2 pm on a business day, we aim to ship the same day providing there are no problems with checkout and the stock is available. Orders placed after 2 pm will be shipped the next business day.

You will be notified by us when your order is ready to be shipped. If you have an urgent order then please contact us and if possible we will try and accommodate you.

For full Delivery and shipping terms please click here.

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Returns

We offer a 28 day returns policy from the day the goods are received. We strive to produce all our goods to the highest level of quality and we are confident that you will be pleased with your purchase. In the unlikely event, you are unhappy with your goods for any reason, we will be happy to refund or exchange any items purchased directly from our website.

For full details on returns please click here.

Returns address:

Returns Department
1 Ashville Close
Nottingham
NG2 1LL

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Terms and conditions

For all the official stuff please click here and to view our privacy policy and information about how we use cookies on the site please click here.