Returns

We strive to produce all our goods to the highest level of quality and we are confident that you will be pleased with your purchase.

In the unlikely event you are unhappy with your goods for any reason, we will be happy to refund or exchange any items purchased directly from our website.

Items must be returned to us within 14 days of dispatch in their original condition with packaging
and all their labels intact.

You will receive a shipment confirmation detailing the returns procedure and date
the items were dispatched.

In the event that a refund is required, it will be issued in the same way, as the original
payment was made.

We recommend that you package your items well and use a signed for service to
return them to reduce the risk of damage or loss in transit.

If you are an overseas customer, on the outside of your parcel please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return from being delayed by UK customs. If you don't do this then the parcel will be held by UK Customs for processing. This can take up to 28 days to complete and will delay your refund.

Free UK returns.

A free returns service for all UK orders is provided using UPS access points. Simply attach the enclosed label to your packaged items and take to a UPS access point in your area. You can find your nearest access point HERE. Unfortunately, at this time, We are unable to cover the cost of returns outside of the UK.

Returns address:

Returns Department

1 Ashville Close
Nottingham
NG2 1LL

United Kingdom

 

If for some reason you do not have a returns form, you can download and print a new one here.