LAST UPDATED 27/1/21:
Good things sometimes take a little longer than hoped…
As you may have read or experienced, right now there are still some delays with shipping/ couriers/ postage around Europe.
With lots of new regulations in place, less courier staff and shipping staff working due to Covid issues, it has meant things are taking a little longer than we usually expect. We thank you in advance for your patience and assure you we are doing all we can to get deliveries to you as fast as we can.
As of 27/1/21 all EU orders are now being sent on a DDP basis (Delivered Duty Paid) which means you only pay the price you see at checkout. Your order will reflect your national sales tax rate but you will face no additional charges/taxes/tariffs ahead of delivery. DDP shipments should also be fast-tracked through the customs process.
UK postal services were dealing with many service disruptions which were delaying the delivery of orders but this now appears to be easing. For more information, in addition to your Royal Mail order tracking link, you can find out if your local area is still impacted and get on-going updates here - Royal Mail Service Update
Though we love to hear from you, our Customer Service team is currently unable to provide further insight to UK customers in respect of delayed Royal Mail deliveries due to Royal Mail call centres fielding huge volumes of calls.
Your order is not far away and we promise it will be worth the wait. As always, whatever the outcome, we are here to provide you with the best possible service.
Thank you as always for your on-going support.
Love, Peace, Soul & Trust